Based in Dubai, United Arab Emirates, this position plays a critical role in customer onboarding, billing accuracy, revenue coordination, and operational support, while delivering high-quality customer service aligned with international air cargo standards.
Job Purpose
The primary purpose of the Sales Support Agent – Courier Express role is to deliver exceptional customer service while supporting the onboarding of new customers as SkyCargo account holders in line with IATA CASS accreditation requirements. The role also ensures that systems, billing processes, and operational controls are correctly aligned to apply freight and optional charges according to approved tariff rates.
This position acts as a vital link between customers, internal finance teams, and operational units to ensure accuracy, transparency, and efficiency across courier express services.
Key Responsibilities
The role involves a wide range of commercial, operational, and financial support activities, including:
Coordinating with Emirates Revenue Accounts to manage AWB stock ranges and ensure timely release of AWBs to agents
Handling customer requests through the commercial support mailbox, including billing queries and dispute resolution
Reconciling daily cash and card collection reports for import, export, and miscellaneous sales and sharing reports with the Emirates Finance team
Running daily COU AWB movement reports and billing ULD pivot weight charges for shipments using dedicated ULDs
Addressing AWB verification discrepancies by coordinating weekly quality checks with the central AWB verification team
Verifying waivers and refunds related to freight charges, optional services, and transactions, and recovering charges when approvals are missing
Tracking additional services such as ATA trucking, relabelling, and packing fees to ensure accurate billing as per agreed tariffs
Assisting with waiver requests, service recovery cases, and manual CCAs by submitting approvals through SkyConnect, SkyChain, and email systems
Qualifications and Experience
To be considered for this role, candidates should meet the following requirements:
Minimum 3 years of experience in the air cargo industry, preferably in a team leader or equivalent role
Strong background in cargo operations and customer service
In-depth knowledge of Air Cargo Tariffs, IATA/FIATA regulations, SkyCargo systems, and import/export rules
Excellent written and verbal communication skills
Proficiency in MS Excel, Word, PowerPoint, and other Microsoft Office tools
A solution-oriented mindset with strong analytical and creative problem-solving skills
Salary and Benefits
Employees joining the Emirates Group in Dubai enjoy a competitive salary package along with exclusive industry benefits, including:
Attractive tax-free salary
Discounted air travel for employees and eligible dependents
Special rates on hotels and global travel services
Access to world-class training and career development programs
More details about employee benefits and lifestyle in Dubai can be found on the official Emirates careers website.
How to Apply
Interested candidates are encouraged to apply online before the closing date of 09 January 2026 using the official application link below:
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Final Thoughts
The Sales Support Agent – Courier Express role with Emirates SkyCargo offers a rewarding opportunity to work at the heart of global air cargo operations. With exposure to international standards, advanced systems, and a dynamic work environment, this position is ideal for professionals seeking long-term growth within one of the world’s most respected aviation groups. Apply early to take the next step in your aviation career in Dubai.
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