About Al-Futtaim Group
Founded in the 1930s, Al-Futtaim Group has grown into one of the most diversified privately held organizations in the region, with operations spanning automotive, financial services, real estate, retail, and healthcare. Headquartered in Dubai, the Group employs more than 35,000 people across over 20 countries and partners with more than 200 globally admired brands. Its values of respect, excellence, collaboration, and integrity guide its continued growth and customer-focused approach.
Overview of the Role
The Shopping Experience Assistant plays a vital role in delivering a seamless and welcoming experience for customers at IKEA Al Ain. The position focuses on managing the information desk, supporting returns and exchanges, ensuring accurate cash handling, and overseeing children’s safety in the Smaland play area. This role requires strong interpersonal skills, attention to detail, and a proactive approach to customer satisfaction.
Key Responsibilities
Customer Interaction
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Greet and welcome customers upon arrival
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Ensure shopping tools and catalogues are readily available
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Assist customers at the Returns & Exchange desk efficiently
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Handle routine customer complaints politely and promptly
Cash Handling
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Follow standard operating procedures for cash, card, and voucher transactions
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Ensure 100% accuracy in recording transactions
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Count and reconcile cash floats at opening and closing
Smaland Supervision
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Explain Smaland admission policies clearly to parents
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Ensure children’s safety within the play area
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Communicate with parents if issues arise
Administrative & Operational Duties
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Book IKEA services such as Home Delivery, Assembly, and Measurement
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Prepare daily, weekly, and monthly transaction reports
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Support store performance analysis through accurate reporting
Returns & Exchange Management
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Handle returns and exchanges within authority levels
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Escalate product safety or quality issues when identified
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Brief Duty Managers on complex complaints requiring intervention
Skills and Qualifications
To succeed in this role, candidates should demonstrate:
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Excellent communication and interpersonal skills
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Strong problem-solving abilities
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A proactive, customer-focused mindset
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Fluency in English (Arabic is preferred)
Minimum Requirements:
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High School Diploma
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At least 2 years of experience in a similar customer service role
About Al-Futtaim Retail & IKEA
Al-Futtaim Retail is a leading retail operator across the Middle East, Africa, and Asia, managing iconic brands such as IKEA, ACE, Toys “R” Us, Marks & Spencer, and Inditex brands. Al-Futtaim IKEA holds franchise rights across the UAE, Qatar, Oman, and Egypt, driven by a vision to create a better everyday life for the many people through value-driven retail experiences.
How to Apply
Interested candidates can apply directly through the official Al-Futtaim careers portal:
⚠️ ദയവായി ശ്രദ്ധിക്കുക
നിങ്ങൾ ഈ ജോലിക്ക് അപേക്ഷിക്കുമ്പോൾ ATS സിവി മാത്രമേ അപ്ലോഡ് ചെയ്യുക,
കാരണം ATS Upload ചെയ്താൽ മാത്രമേ ഷോർട്ട് ലിസ്റ്റിൽ ഉൾപ്പെടുകയുള്ളു.
നിങ്ങൾക്ക് ഒരു പ്രൊഫഷണൽ ATS CV ആവശ്യമുണ്ടെങ്കിൽ,
ഈ കാണുന്ന നമ്പറിൽ വാട്സാപ്പിൽ മെസ്സേജ് അയക്കുക:
Final Thoughts
The Shopping Experience Assistant role at IKEA Al Ain offers a rewarding opportunity to join a globally respected brand under the Al-Futtaim Group. With exposure to world-class retail standards, a diverse work environment, and strong career development prospects, this position is ideal for professionals looking to grow within the UAE retail sector. Apply today and become part of a team dedicated to creating a better everyday life for customers.
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