With more than seven decades of experience, Chalhoub Group has built a strong reputation as a creator and curator of luxury experiences. The Group manages an impressive portfolio of owned brands while distributing and marketing over 400 international luxury names across fashion, beauty, jewellery, watches, and lifestyle categories. Through innovation and technology, the Group delivers seamless omnichannel experiences across hundreds of stores and digital platforms.
Job Overview
The Store Supervisor role supports the Store Manager in driving store performance and team engagement. The position focuses on achieving sales targets, delivering exceptional guest experiences, and maintaining brand standards. Moreover, the role plays a key part in daily store operations, stock management, and visual merchandising in line with brand guidelines.
Working with Jacquemus, the Store Supervisor represents a globally admired luxury fashion brand while contributing to Chalhoub Group’s vision of inspiring, exhilarating, and delighting customers.
Key Responsibilities
As a Store Supervisor, your responsibilities include:
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Representing the brand by communicating its values through every interaction
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Supporting sales targets through collaboration with the sales team
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Maintaining high guest experience standards to build loyalty
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Following retail policies and standard operating procedures consistently
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Participating in brand projects, activations, and community events
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Staying updated on trends, products, and competitor activity
Team Management and Support
This role involves supporting and guiding the store team to achieve shared goals. Key responsibilities include:
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Creating a positive and respectful work environment
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Supporting team engagement and performance management
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Assisting in defining responsibilities for sales team members
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Creating staff schedules to ensure full shop floor coverage
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Maintaining grooming and presentation standards
Customer Centricity
Customer experience is at the heart of this role. Responsibilities include:
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Delivering exceptional customer service to build trust and loyalty
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Managing relationships with VIP guests
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Handling customer complaints professionally and efficiently
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Ensuring consistent service excellence across all touchpoints
Operational Excellence
The Store Supervisor supports operational efficiency by:
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Maintaining cleanliness and visual merchandising standards
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Ensuring stock replenishment follows brand guidelines
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Using digital tools such as clienteling apps and OMS systems
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Supporting inventory audits and accurate stock records
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Ensuring compliance with legal, safety, and HR guidelines
Skills and Experience Required
To succeed in this role, candidates should have:
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Experience in a leadership role within luxury fashion retail
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A strong client-centric mindset
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Excellent communication and business skills
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Current residence in the UAE
What Chalhoub Group Offers
Chalhoub Group provides a dynamic work environment with strong learning and development opportunities. Employees benefit from career mobility, competitive benefits, healthcare coverage, flexible working policies, and exclusive staff discounts. The Group is also recognised as a Great Place to Work® in multiple markets.
Commitment to Diversity and Inclusion
Chalhoub Group is committed to diversity, equity, and inclusion. All applicants are encouraged to apply regardless of background, gender, age, or abilities.
How to Apply
Interested candidates can apply directly through the official link below:
APPLY NOWThis Store Supervisor role in Dubai offers a unique opportunity to grow within a globally respected luxury retail group while representing an iconic fashion brand.
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