Role Overview
The Passenger Service Agent works under the guidance of the Terminal Supervisor and plays a vital role in managing terminal and airside operations, as well as the airport information desk. The core purpose of the position is to ensure seamless passenger journeys—from check-in to boarding and arrival—while complying with safety, security, and service standards. This is a frontline role that directly shapes passengers’ first and last impressions of the airport.
Key Responsibilities
Passenger Service Agents are responsible for a broad range of duties that keep airport operations running efficiently. These include:
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Providing passenger services in line with the Standard Ground Handling Agreement
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Conducting check-in, boarding gate operations, flight preparation, and basic load control as assigned
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Managing queues across all passenger processing areas to ensure orderly flow
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Assisting passengers with reduced mobility (PRM) and others requiring special assistance
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Supervising baggage make-up areas and supporting aircraft loading and offloading
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Preparing manual BRS and handling arrival processes
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Meeting flight crew upon aircraft arrival as per duty allocation
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Supporting the Passenger Services Supervisor with operational tasks
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Delivering high-quality services to VIP and CIP passengers
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Managing floor operations, FIDS updates, trolley coordination, and cabin appearance teams
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Ensuring ramp safety, FOD control, equipment pre-inspections, and security compliance
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Performing document checks and passenger profiling
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Coordinating mishandled baggage cases and working with WorldTracer systems
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Demonstrating emergency response awareness and participation when required
Skills and Competencies
To succeed in this role, candidates must demonstrate strong customer service orientation and operational discipline. The ideal Passenger Service Agent will have:
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Good computing skills, including MS Office and Excel
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Excellent communication and interpersonal skills
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Strong problem-solving ability and adaptability
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High standards of personal grooming and professionalism
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The ability to learn quickly and apply procedures accurately
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Knowledge of weight and balance systems and DCS (an added advantage)
Educational Profile and Experience
Applicants should meet the following criteria:
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Graduate qualification with fluency in English (spoken and written)
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Clear, confident verbal and written communication skills
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Knowledge of Arabic is an added advantage
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Previous experience with a reputed airline or ground handling agency is desirable but not mandatory
Physical and Work Environment Requirements
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Medically fit to perform airport operational duties
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Age below 30 years (as per specified criteria)
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Willingness to work in accordance with UAE federal and international aviation regulations
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Ability to work in shifts, including nights, weekends, and public holidays
Why Choose This Opportunity?
Working as a Passenger Service Agent in Ras Al Khaimah offers excellent exposure to airport operations, customer handling, and aviation safety standards. It is an ideal stepping stone for individuals aiming to build long-term careers in aviation, ground handling, or airline operations. The role provides hands-on experience, professional growth, and the chance to work in a dynamic international environment.
How to Apply
Interested candidates who meet the eligibility criteria are encouraged to apply online through the official recruitment portal.
If you are passionate about aviation, customer service, and operational excellence, this Passenger Service Agent role in Ras Al Khaimah could be your gateway to a successful career in the aviation industry.
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